Terms of use and privacy

O utilizador deve ler estes Termos de uso e privacidade cuidadosamente antes de utilizar o website Estes Termos de uso e privacidade podem ser acedidos através do hiperlink no rodapé de cada página no nosso website. Aconselhamos o utilizador a imprimir e guardar uma cópia. A utilização do website implica a aceitação sem reservas destes Termos de uso e privacidade, que incluem a nossa Política de Privacidade.

Owner and Data Controller

Havidanainternet, Lda

Rua Dr. José Gonçalves, 61, Loja 5

2410-121 Leiria - Portugal

Contact e-mail about these terms: [email protected]

You should read these Terms of Use and Privacy carefully before using the website These Terms of Use and Privacy can be accessed through the hyperlink at the bottom of each page on our website. We advise you to print and save a copy.

The use of the website implies the unreserved acceptance of these Terms of Use and Privacy, which include our Privacy Policy.

These Terms of Use and Privacy are in addition to the special conditions valid for each type of product or service made available on the website.


The user undertakes to:

(a) not to use the website for illegal purposes or effects that may harm the rights of Havidanainternet, Lda or third parties and, in particular, not to use the site to distribute illegal or harmful information, or information that is considered unpleasant, discriminatory or offensive to Havidanainternet, Lda  or third parties;

(b) not to disturb access to the website, to the computer systems of Havidanainternet, Lda, to alter the website , to use it to transmit computer viruses, computer piracy, computer worms, etc., or to commit unlawful acts that may be classified as computer crimes;

(c) not to infringe any patent, trademark, trade secret, copyright, database right or other intellectual property right of any person or entity;

(d) not to impersonate any person or entity including, utter false information or otherwise lie about your connection to a person or entity;

(e) comply with these general conditions of use.

If the user does not comply with these obligations, Havidanainternet, Lda reserves the right to immediately prohibit and block access to its website and its network without the right to compensation.


Information on the website

 Although Havidanainternet, Lda has made every effort to ensure that the information included in the website is correct when it comes into operation, Havidanainternet, Lda  can not be held responsible for any errors or omissions or any information that may be incomplete, incorrect or may no longer be updated.

Intellectual property / Copyright and trademark indication

The copyright and all property rights on the website and all content are reserved by Havidanainternet, Lda. Names of companies, Brands and products or services displayed on the website  may be the trademarks of the respective owners.

The user is not granted any right or license to use any trademarks and therefore the user agrees not to alter, rent, lend, sell, distribute or create derivative works based on the content of the website and/or the products and services made available on the website whole or in part.


Any failure by Havidanainternet, Lda to exercise or enforce any right or provision of these Terms of Use and Privacy shall not constitute a waiver of such right or provision. If any provision of these Terms of Use and Privacy is found by a court of competent jurisdiction to be invalid, the parties agree that the court shall attempt to enforce the parties' intentions reflected in the provision, and the remaining provisions of the Terms of Use and Privacy remain in effect. The headings used in these Terms of Use and Privacy are for reference purposes only and have no legal or contractual effect.


Types of Data Collected

Among the types of Personal Data that collect, by itself or through third parties, there are: email, first name, last name, Usage Data, Cookie, telephone number, address, company name, country, city, billing address and various types of Data.

Full details about each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanatory texts displayed prior to the collection of Data.
Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using
Unless otherwise specified, all Data requested by is mandatory and failure to provide this Data may make it impossible  to provide your Services. In cases where specifically stated that some Data is not mandatory, users are free to stop communicating this Data without any consequence to the availability or operation of the Service.
Users  who have questions about which Personal Data are mandatory are invited to contact  the Owner.
Any uses of cookies – or other tracking tools – by or by the owners of third party services used by  will be for the purpose of providing the Services requested by   the User, in addition to the other purposes described in this document and in the Cookies Policy.

Users are responsible for any Personal Data of third parties that are obtained, published or shared through this Service ( and confirm that they have the authorization of the third parties to provide the Data to the Owner.

Mode and place of processing of the Data

Processing method

The Owner will take appropriate security measures to prevent unauthorized access, disclosure, alteration or unauthorized destruction of the Data.
The processing of the Data is carried out using computers and / or qualified IT tools, following organizational procedures and means strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessed by certain types of persons in charge, involved with the operation of the (administration, sales, marketing, legal administration) or external persons (such as third-party suppliers of technical services, hosting company, IT companies, communication agencies) appointed, where necessary, as Data Processors by the Owner. The updated list of these parts may be requested from the Owner at any time.

Legal basis for processing

The Owner may process the Personal Data related to the User if one of the following applies:

  • users  have given their consent for one or more specific purposes; Note: In accordance with some legislations the Owner may be allowed to process the Personal Data UNTIL THE User objects to this ("opt-out"), without having to rely on consent or any other legal bases below. This however does not apply where the processing of Personal Data is subject to European data protection legislation;
  • the provision of the Data is necessary for the performance of a contract with the User and/or any pre-contractual obligations of the User ;
  • the processing is necessary for the fulfilment of a legal obligation to which the Owner is subject;
  • the processing is related to a task that is performed in the public interest or in the exercise of an official authorization in which the Owner is invested;
  • the processing is necessary for the purpose of legitimate interests pursued by the Owner or a third party;

In any case, the Owner will gladly cooperate to clarify the legal basis that applies to the processing, and in particular if the provision of Data is a mandatory requirement by law or contract, or a requirement necessary to enter into a contract.


The data is processed at the Owners' operating headquarters, and in any other places where the parties involved with the processing are located.
Depending on your location, data transfers may involve the transfer of your   Data to a country other than your own. To find out more about the place of processing of such transferred Data, users may check the section containing the details on the processing of Personal Data.

Users  also have the right to be informed about the legal basis of transfers of Data to countries outside the European Union or to any international organizations governed by public international law or formed by two or more countries, such as the UN, and about the security measures taken by the Owner to protect their Data.

If any such transfers occur, users may find out more by checking the relevant sections of this document or by asking the Owner using the information provided in the contact section.

Retention period

Personal Data will be processed and stored for as long as is necessary for the purposes for which it is collected.


  • Personal Data collected for the purposes related to the performance of a contract between the Owner and the User will be kept until such contract has been completely fulfilled.
  • The Personal Data collected for the purposes related to the legitimate interests of the Owner will be kept for as long as it is necessary to fulfill such purposes. Users  may obtain specific information about the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to keep the Personal Data for a longer period whenever the User has given his consent for such processing, as long as such authorization has not been withdrawn. In addition, the Owner may be obliged to keep the Personal Data for a longer period on all occasions when it is obliged to do so for the fulfillment of a legal obligation or in compliance with a mandate from an authority.

As soon as the retention period expires, the Personal Data will be deleted. In this way, the right to access, the right to erase, the right to correct and the right to data portability cannot be complied with after the expiration of the retention period.

The purposes of the processing

Data relating to the User is collected to enable the Owner to provide its Services, as well as for the following purposes: Access to third-party service accounts, Contact the  User , View content from external platforms, Traffic optimization and distribution, Tag management , Anti-spam protection,    Remarketing and behavioural purpose, Registration and authentication, Contact management and messaging, Interaction with live chat platforms, Interaction with social networks and external platforms, Interaction with data collection platforms and other third parties, Thermal mapping and session recording, Payment processing, Transfer of data outside the EU and Statistics.

Users  may obtain additional detailed information on such purposes of processing and on the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Contact the User

    Mailing list or newsletters (

    By subscribing to the newsletter or marketing communications, the User's  email address will be added to the contact list of those who may receive email messages containing information of a commercial or promotional nature about Your email address may also be added to this list as a result of your subscription to this service ( or after making a purchase, with your consent.

    Personal Data collected: e-mail and full name.

    Contact form (

    By completing the contact form with their Data, users authorize to use these details to respond to requests for information, quotation or any other type of request as indicated by the title of the form .

    Personal Data collected: e-mail, full name and telephone number.

  • Statistics

    The services contained in this section enable the Owner to monitor and analyze web traffic and may be used to track User behavior .

    Google Analytics (Google Inc.)

    Google Analytics is an Internet analytics service provided by Google Inc. ("Google"). Google uses the data collected to track and examine the use of this service ( to prepare reports on activities and share them with other Google services.
    Google may use the data collected to contextualize and personalize the ads of its own advertising network.

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy –  Opt Out. Privacy Shield Participant.

  • Tag management

    This type of service helps the Owner to manage the tags or scripts needed by centrally. As a result, User  Data flows through these services and there is a possibility of retention of this Data.

    Google Tag Manager (Google LLC)

    Google Tag Manager is a management service provided by Google LLC.

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy. Privacy Shield Participant.

  • Interaction with social networks and external platforms

    These types of services allow interaction with social networks or other external platforms directly from the pages of this service ( The interaction and information obtained by are always subject to the User's  privacy settings in each social network. If a service that allows interaction with social networks is installed, it can collect traffic data for the pages where the service is installed, even when users are not using them.

    ShareThis (Sharethis Inc.)

    ShareThis is a service provided by ShareThis Inc. that displays a widget that allows interaction with social networks and external platforms, as well as shares the content of the
    Depending on the configuration, this service may display widgets belonging to third parties, such as social media managers where interactions are shared. In this case, the third parties providing the widget will also be informed about the interactions and Use of Usage Data on the pages where this service is installed.

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy.

  • Anti-spam protection

    These types of services analyze the traffic of this service (, potentially containing Personal Data of users, in order to filter them from the parts of traffic, messages and content that are recognized as SPAM.

    Google reCAPTCHA (Google Inc.)

    Google reCAPTCHA is a SPAM protection service provided by Google Inc.
    Use of reCAPTCHA is subject to Google's privacy policy and terms of use .

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy. Privacy Shield Participant.

  • Transfer of data outside the EU

    The Owner is authorised to transfer the Personal Data collected within the EU to third countries (i.e. any country that is not part of the EU) only in accordance with a specific legal basis. Any such transfers of Data will be based on one of the legal bases described below. Users  can ask the Owner to find out which legal basis applies to which specific service.

    Transfer of data abroad based on authorisation (

    If this is the legal basis, users ' Personal Data will be transferred from the EU to third countries only if the User has explicitly authorised such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.
    In such cases the Owner will inform the users correctly and obtain their explicit consent through this Service .

    Personal Data collected: various types of Data.

  • View content from external platforms

    These types of services allow you to view and interact with content hosted on external platforms directly from the pages of this service ( and to interact with them. If this type of service is installed, it can collect web traffic data for the pages where the service is installed, even when users  are not using it.

    Google Fonts (Google Inc.)

    Google Fonts is a type face visualization service provided by Google Inc. that allows to embed content of this type in their pages.

    Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.

    Place of processing: USA – Privacy Policy. Privacy Shield Participant.

    Google Maps widget (Google Inc.)

    Google Maps is a map viewing service provided by Google Inc. that allows to embed content of this type on their pages.

    Personal Data collected: Cookie and Usage Data.

    Place of processing: USA – Privacy Policy. Privacy Shield Participant.

The rights of users

Users  may exercise certain rights with respect to their Data processed by the Owner.

In particular, users have the rights to do the following:

  • Withdraw your consent at any time. Users  have the right to withdraw their consent in cases where they have previously given their consent to the processing of their Personal Data. 
  • Object to the processing of your Data. Users  have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.  Additional details are provided in the specific section below.
  • Access your Data. Users  have the right to know whether their Data is being processed by the Owner, to obtain disclosures about certain aspects of the processing and to obtain a copy of the Data being processed. 
  • Check and request rectification. Users  have the right to verify the accuracy of their Data and to request that it be updated or corrected. 
  • Restrict the processing of your Data. Users  have the right, under certain circumstances, to restrict the processing of their Data for any purpose other than the storage of their Data. 
  • Have your Personal Data erased or otherwise withdrawn. Users  have the right, under certain circumstances, to obtain the deletion of their Owner Data. 
  • Receive your Data and have it transferred to another controller. Users  have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.  This determination applies subject to the Data being processed by automated means and that the processing is based on the consent of the User, on a contract to which the User is a party or on pre-contractual obligations of the same.
  • File a complaint. Users  have the right to lodge a complaint with their competent data protection authority. 

Details on the right to object to processing

In cases where Personal Data is processed for a public interest, in the exercise of an official authorisation in which the Owner is vested or for the purposes of the legitimate interests pursued by the Owner, users may object to such processing by providing a reason related to their particular situation to justify the objection.

Users  should know, however, that if their Personal Data is processed for direct marketing purposes they may object to such processing at any time without providing any justification. Users  can consult the respective sections of this document.

How to exercise these rights

Any requests to exercise the rights of users can be directed to the Owner through the contact details provided in this document. These requests can be exercised at no cost and will be fulfilled by the Owner as soon as possible and in all cases within a period of less than one month.

Cookies policy

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service in accordance with the purposes described. Some of the purposes for which Cookies are installed may also require the user's consent.

In cases where the installation of Cookies is based on consent, such consent may be freely withdrawn at any time by following the instructions provided in this document.

Technical cookies and Cookies that serve aggregated statistical purposes

  • Activity strictly necessary for the operation of the Service uses Cookies to save the user's session and perform other activities that are strictly necessary for the operation of, for example, those relating to the distribution of traffic.

  • Activity related to preference recording, optimization, and statistics uses Cookies to save browsing preferences and optimize the user's browsing experience. Among these Cookies are, for example, those used to set language and currency preferences, or those for the management of first-person statistics used directly by the Website Owner.

Other types of Cookies or third parties that install Cookies

Some of the services listed above collect statistics in an anonymous and aggregated form and may not require user consent or may be managed directly by the Owner – depending on how they are described – without the help of third parties.

If any service operated by a third party is listed among the tools below, they may be used to monitor the user's browsing habits – in addition to the information exposed in this and without the knowledge of the Owner. Please refer to the privacy policy of the listed services for more detailed information.

How can I provide or withdraw consent to the installation of Cookies?

In addition to what is set out in this document, the user can manage cookie preferences directly from their own browser, and prevent – for example – third parties from installing Cookies. Through the browser preferences, it is also possible to delete Cookies installed in the past, including Cookies that may have saved the initial consent for the installation of Cookies by this website. Users can find information on how to manage Cookies in their most frequently used browsers through the following address: Google Chrome, Mozilla Firefox,  Apple Safari and Microsoft Internet Explorer.

In relation to Cookies installed by third parties, users can manage their preferences and withdraw their consent by clicking on the removal link – if provided – or by contacting the third party.

Notwithstanding the foregoing, the Owner informs that users may follow the instructions provided in the initiatives with links below from  EDAA (EU), the Network Advertising Initiative (US) and the  Digital Advertising Alliance (US), DAAC (Canada),  DDAI  (Japan) or other similar services. Such initiatives allow users to select their tracking preferences for most advertising tools. The Owner recommends that users use these features in addition to the information provided in this document.

Additional information about the collection and processing of Data

Legal action

The Personal Data of users may be used for legal purposes by the Owner in court or in the steps leading to possible legal action arising from improper use of this Service ( or the related Services.
The User declares to be aware that the Owner may be obliged to disclose the Personal Data upon request of the governmental authorities.

What happens if I don't reveal my personal data

Except as provided in the following point 4.2, the personal data that we request you to provide to us, including e-mail address, address, telephone number, is necessary for the processing of your order and for the purchase of the products on this website,  in order to comply with the obligations arising from the applicable laws and regulations or to provide other services provided on this website and orders by you. 
Refusal to provide us with some personal data may prevent us from processing your request for the purchase of products or for the provision of other services on this website, such as Customer Support. 
Failure to provide your personal data may justify our refusal to process your order for the purchase of products on this website or for the provision of services. 

The disclosure of your personal data beyond what is necessary to comply with legal or contractual parameters or to provide the services requested by you is optional and has no effect on the use of this website or its services and purchase of products.  
We will inform you if your personal data is mandatory or optional, marking with an asterisk (*) the information that is mandatory to complete. Failure to fill in the optional data will not result in any penalty.  
The disclosure of sensitive data is never requested and is prohibited.

Additional Information on Your Personal Data

In addition to the information contained in this privacy policy, may provide the User with additional and contextual information about the specific services or the  collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, and any third party services may collect files that record interaction with  (System Logs) or use other Personal Data (such as IP address) for this purpose.

Information not contained in this policy

Further details about the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document. 

How "Do Not Track" requests are handled doesn't support "Do Not Track Myself" requests.
To determine whether any of the third-party services you use honor "Do Not Track" requests, please read the privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by communicating to its users on this page and possibly within this Service and/or – to the extent technically and legally feasible – by sending a notice to users  through any contact information available to the Owner. It is strongly recommended that this page be consulted several times in relation to the last modification described at the bottom. 

In the event that the changes affect the processing activities carried out on the basis of the User's consent, the Owner will collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly or in relation to other information – including a personal identification number – allows the identification or identifiability of a natural person.

Usage Data

The information collected automatically through this (or third party services contracted in this Service (, which may include: the IP addresses or domain names of the computers used by users using , the URI (Uniform Resource Identifier) addresses, the date and time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the response server (positive result, error, etc.), the country of origin, the characteristics of the browser and the operating system used by the User, the various details of time per visit (for example, the time spent on each page within the application) and the details about the path followed within the application, with special reference to the sequence of pages visited and other parameters about the operating system of the User's device and/or IT environment.


The person using that, unless otherwise specified, it coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public administration, agency or other body that processes the Personal Data on behalf of the Controller as described in this privacy policy. 

Data Controller (or Owner)

The natural or legal person, public administration, agency or other body that, alone or jointly with others determine the purposes and means of processing Personal Data, including security measures relating to the operation and use of this Service ( The Data Controller, unless otherwise specified, is the Owner of this Service ( (or this Application)

The means by which the User's  Personal Data is collected and processed.


The service provided by as described in the relative terms (if available) and on this website/application.

European Union (or EU)

Unless otherwise specified, all references made in this document to the European Union include all current member states of the European Union and the European Economic Area.


Small units of data stored on the User's device.

Legal information

This privacy statement has been prepared based on determinations of multiple legislations, including the Arts. 13/14 of Regulation (EU) 2016/679 (GDPR - General Data Protection Regulation).

This privacy policy refers only to, if not stated differently in this document.

Last updated: May 12, 2019

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